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Museletter  - June 2005

My Muse

This month I want to write about communication and encryption. Encryption is used when we don't want people to know what we are saying, and communication is used when we do! In order to encrypt a message you have a 'key' which is known to both the recipient and the sender. A simple form of encryption is to add two letters on in the alphabet, so that a reads c, b reads d, c reads e etc. So a simple message 'reduce prices by ten per cent' reads 'tgfweg rtkegu da vgp rgt egpv'. Or a different type of encryption would be to take the next word in the dictionary so that our message now becomes: 'redwing prick bychop tenacious perambulate centenarian'. (By the way my dictionary says that bychop means a person born out of wedlock, so there's a new swearword for you!) If you received this message you would think it was complete gobbledegook, unless you knew the key to convert it back to English. This is similar to how we communicate: we send out words and the receiver understands the meaning of the words and then we have complete understanding.

Except sometimes we don't. Often, we send out a message that we feel is perfectly clear, but isn't understood in the way we meant. For example, try going up to someone of the opposite gender who you like and just say: 'I like you'. How many different ways could that be taken? It's all down to the 'key' that we use to interpret the words that we hear. Each of us has a unique 'key' which is made up of our own experiences, values, culture and even sometimes, mood.

And to make it more interesting language is constantly changing and evolving. When did 'wicked' become good? When did 'cool' become 'uncool'? So how can you be sure that what you are saying is understood? How can you be sure what you understand is what was meant?

This month, why don't you take on my 'communication challenge'

1. Raise your awareness while communicating with everyone

2. Start with the assumption you don't know what the other person means

3. Really listen - to them, not your own thoughts and interpretations

4. Clarify back to them what your understanding is of what they said

5. When you communicate, ask them to clarify back to you, what their understanding is of what you said.

6. Report back to me your findings.

Opportunity to Contribute

The Anthony Nolan Trust takes back lives from Leukemia by managing and recruiting new donors to the UK's most successful bone marrow register. The trust is an independent charity which relies on financial support from individuals and companies. If you register, you could have the opportunity of saving someone's life.

The Trust are having a big push, and are looking for current members to recommend a friend, so that the chances of finding matching donors are increased. My Museletter goes out to nearly 800 people, wouldn't it be fantastic if 500 people registered to go on the register. Please be proactive, click on this link and help to contribute to the betterment of our world. www.anthonynolan.org.uk

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To have a free trial experience of Dynamic Coaching please call Nick Simmonds on 020 8868 7702 or email nick@dynamiccoaching.co.uk